Chief Operating Officer (COO)

  • Los Angeles, California, United States
  • Full-Time
  • On-Site
  • -
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Job Description:

Chief Operating Officer (COO)

Position Overview

Farahi Law Firm is an award-winning personal injury firm dedicated to fighting for the injured and delivering exceptional legal representation. We are a fast-growing, client-centric team that values aggressive advocacy, innovation, and community impact. We're seeking a high-performing COO with deep operational experience inside a personal injury law firm. You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position — it's for someone who has already operated in the trenches of personal injury and knows how to make every part of the engine run efficiently.

Key Responsibilities

Departmental Oversight

  • Direct, lead, and optimize daily operations across Intake, Case Management, Pre-Lit, Lit, Medical Records, Negotiations, Investigations, and Client Experience.

  • Ensure KPI tracking, data visibility, and accountability in each department.

Process & Systems Leadership

  • Lead firm-wide process mapping, SOP creation, and cross-functional system alignment (Lead Docket, Filevine, RingCentral, CallRail, G Suite).

  • Optimize workflow automation and collaboration between Intake, CM, and Medical teams.

People Management & Performance

  • Hire, onboard, and coach department leads and hold them to performance-based metrics.

  • Establish structured onboarding, cross-training, and succession planning systems.

Medical & Vendor Negotiation

  • Lead medical provider negotiations, lien reductions, and ensure client medical management is cost-effective and streamlined.

  • Manage investigation resources, vendor contracts, and vendor KPI evaluation.

Operational Reporting & Decision Support

  • Build dashboards in Looker Studio, track progress against KPIs, and support the CEO in decision-making.

  • Present weekly scorecards across departments and identify areas of underperformance.

Requirements & Qualifications

  • 7+ years as COO or Director of Operations in a personal injury law firm.

  • Deep knowledge of intakes, case management, litigation, medical records, and investigations.

  • Experience with KPIs, process mapping, and automation tools.

  • Prior ownership of law firm P&L, budgeting, and staffing plans.

  • Skilled in medical negotiations, lien reductions, and cost control.

  • High emotional intelligence with zero micromanagement needed.

  • Strong technical understanding of law firm tech stacks (Filevine, Lead Docket, G Suite, RingCentral, etc.).

What Success Looks Like

  • 90%+ of department KPIs hit consistently; increased case velocity without reducing settlement value.

  • Meaningful reduction in medical spend per case through better negotiation; investigations completed in under 3 days per case.

  • High team engagement, low turnover, and a clear org chart with successors in place; CEO involvement in day-to-day ops reduced by 75%.

Soft Skills & Personality Fit

  • Strategic operator with a bias for action who can teach others, not just do the work.

  • Calm under pressure, direct communicator who holds teams accountable while building morale.

  • Operates with a CEO mindset and owner mentality.