Claims Investigator

Position Overview

Farahi Law Firm is an award-winning personal injury firm dedicated to fighting for the injured and delivering exceptional legal representation. We are a fast-growing, client-centric team that values aggressive advocacy, innovation, and community impact. We are seeking a detail-oriented Claims Investigator with extensive experience handling personal injury, healthcare, and disability-related claims. This role is skilled in conducting claimant interviews, reviewing records, validating information, and supporting case investigations involving motor vehicle accidents and injury-related matters, including managing sensitive information, identifying inconsistencies, and maintaining accurate case documentation while ensuring compliance with legal and confidentiality standards.

Key Responsibilities

Claims Investigation & Validation

• Conduct investigations involving personal injury and motor vehicle accident claims.

• Review medical records, employment history, and supporting documentation to verify claim accuracy.

• Interview claimants and gather detailed information to support claim evaluation and case development.

• Identify inconsistencies, discrepancies, or potential fraud indicators during the investigation process.

Social Media & Digital Research

• Perform online and public-source research to validate claimant information and support investigations.

• Ensure all investigative activities comply with privacy, ethical, and confidentiality standards.

Documentation & Reporting

• Prepare detailed case summaries, investigation notes, and supporting documentation.

• Maintain accurate and organized case files within CRM and case management systems.

Requirements & Qualifications

• Extensive experience in claims intake, legal support, healthcare claims, and personal injury case management.

• Strong background reviewing medical records, claimant documentation, and case evidence.

• Experience supporting auto accident and personal injury-related claims.

• Skilled in claimant interviewing, records verification, and investigative documentation.

• Proficient in CRM systems, claims databases, and case management platforms.

• High level of confidentiality, accuracy, and attention to detail.